Paper Prototypes and Guerrilla Testing Quickly Identify Usability Issues
When it comes to usability testing, I'm fast and agile! I know how to sketch out whiteboard wireframes for brainstorming sessions and quick solutions. Then create [...]
Personas, Empathy Mapping and Use Cases are How We Design Intuitive Interfaces
Personas I gather enough data about your user groups to understand similarities and divergences in how they use your product. As an example, an internal dashboard [...]
Design Ethnography, Focus Groups, Interviews, and Surveys are the Foundation of User Research
The best way to understand what your users want is to watch what they do--and ask a lot of questions. Design ethnography I conduct fly-on-the-wall studies of [...]
What Facebook and Google Know About Teambuilding (That You Do Not)
This week Business Insider revealed one of Facebook's most asked interview questions for hopeful candidates. The question is, "On your very best day at work — the day you [...]
The Myth of User Error
There's a big, handy black box in software development that we like to throw our complicated and annoying problems into. It's called, User Error. It's where [...]
Warning: Trusting Your Engineer to Design Your App Will Ruin Your Business
I'm often dumbfounded by the really bad user experiences I encounter online and in apps from even the largest companies. From websites that aren't mobile-friendly–they all have [...]