Why Customer Experience is Your Brand

 Why should you understand customer experience and make sure it's a part of your business plan? Because customer experience is your business. It is the look & feel, product, marketing, and relationships that your company creates. It's the sum of all the parts. It's your brand, baby! Imagine You Walk into a Store... So imagine [...]

By |2015-09-12T09:43:33-07:00September 12th, 2015|How to Be an Entrepreneur, Uncategorized, UX Tips & Tricks|1 Comment

5 Little-Known Factors That Could Affect Your Useability

So you hired someone to do your UX, you dutifully created personas, ran focus groups, built wireframes, made a pretty visual design and launched your product. People are signing up and sound happy. Good! But what you're not hearing is what the people who clicked away from your website think of it. If you only [...]

By |2015-08-28T09:57:11-07:00August 28th, 2015|Uncategorized, UX Tips & Tricks|Comments Off on 5 Little-Known Factors That Could Affect Your Useability

REVIEW: Oscars App – Black Hat UI and Other No Nos

  Find the Oscars App by ABC Digital here. I’m PO’d. I thought I was watching the Oscars tonight, streaming via the brand new Oscars App from ABC. But after numerous technical difficulties, slogging through UI nightmares and unresponsive buttons, the whole thing stopped streaming to the TV altogether. I don’t want to watch the [...]

By |2013-02-24T17:59:27-08:00February 24th, 2013|Uncategorized, UX Tips & Tricks|1 Comment

REVIEW: Broadcast News Apps–Why they Still Don’t Get It

Find apps for ABC News, NBC News and CBS News on iTunes. I may have mentioned it before, but I don't have cable. I stream television, only. For the most part, this works fantastically. I have Hulu Prime for current season TV shows, Netflix for last season and older, and iTunes for premium shows from [...]

By |2013-02-24T16:38:50-08:00February 24th, 2013|Uncategorized, UX Tips & Tricks|Comments Off on REVIEW: Broadcast News Apps–Why they Still Don’t Get It

10 Surefire Ways to Screw Up Your iPhone App

by Jeremy Olson So you want to build the next smash hit iPhone app? Extraordinary design is key to getting the attention of users and of Apple, so if an app exudes a stench of mediocrity, Apple won’t feature it and app shoppers probably won’t download it (even if they do, they won’t share it [...]

By |2013-02-12T13:52:33-08:00February 12th, 2013|Uncategorized, UX Tips & Tricks|Comments Off on 10 Surefire Ways to Screw Up Your iPhone App

REVIEW: Let’s Lunch If You Can

Find the Let's Lunch website here.   Let's Lunch is an uber-cool startup here in San Francisco (and New York, and just opened in Spain) that matches professionals for lunch dates. I love the concept and I've been on a bunch of great lunches with investment bankers, engineers, other entrepreneurs and people that I'd like to [...]

By |2013-01-25T06:37:27-08:00January 25th, 2013|Uncategorized, UX Tips & Tricks|Comments Off on REVIEW: Let’s Lunch If You Can

ABC News App Streams to TV—Sort Of

  Get the ABC News App for your iPad here. ABC News launched their apps for iPhone, iPad and Android. They're not to bad, and they stream some live events. But technical problems mean they're not ready for prime time yet.   Live Streaming TV a (Qualified) Success I got to watch the live Presidential [...]

By |2013-01-15T06:28:41-08:00January 15th, 2013|Uncategorized, UX Tips & Tricks|Comments Off on ABC News App Streams to TV—Sort Of

REVIEW: GoDaddy and Network Solutions

You know those old-style websites like Networksolutions.com and GoDaddy.com? Why are they still in business? They are such an utter nightmare to use, and completely pointless with the burgeoning new cloud-based, user friendly sites like Tumblr, Pinterest, Instagram. I just can’t understand why they still exist.   First We Kill all the Legacy Websites All [...]

By |2013-01-10T06:25:45-08:00January 10th, 2013|Uncategorized, UX Tips & Tricks|2 Comments